Working to continually improve Network agency services, VCP is developing a System of Excellence modeled after the National Council’s Centers of Excellence.
The VCP “System of Excellence” is a vision of the VCP Network that guides each 16 Network Agencies in becoming a Center of Excellence and known to the entire community as,
“…a great place to get care and a great place to work. It is an organization or program within an organization that is an integral part of the health neighborhood — providing rapid access…. high value, comprehensive, whole person care supporting resiliency, recovery, and results in excellent outcomes, and high client satisfaction.”
The VCP Network is composed of 16 agencies charged with serving nearly 50,000 individuals across the state with services tailored to address the unique needs of communities. Our work toward a System of Excellence is funded through VCN by a HHS HRSA Rural Health Policy Network Development Grant. This includes agreeing on standards and measures and identifying strategies for continuous quality improvement across all services. The VCP Boards of Directors have identified the Centers of Excellence as defined by the National Council (http://www.thenationalcouncil.org/) as the framework for this initiative.
While some of our agencies maintain national accreditation such as CARF or NCQA, the VCP Network is planning to develop an internal “accreditation” to focus on network–wide outcomes for reporting and to inform quality improvement efforts.
We are working collaboratively with the Jeffords Institute for Quality at the University of Vermont Medical Center to develop this accreditation process. Development of the COE framework, standards, definitions, and outcome measures, will enable us to utilize the data to assess our network and to help agencies identify targeted areas for quality improvement. We believe this process will greatly improve network services, individual outcomes, and population health outcomes as well improve our ability to become a thriving network for communities throughout Vermont. We believe the development of a quality improvement method organized around the Centers of Excellence will provide a framework that is most meaningful to our network agencies and the communities they serve.
Following is a list of the 5 core tenants of a VCP Network Center of Excellence with examples of our Network’s effectiveness.